Base64 Privacy Policy — Your Data Protection is Our Priority
At base64, we respect every user's privacy. This policy clearly explains how we collect, use, store, and protect your personal information when you use our platform.
Last updated: January 2026
Information We Collect from Users
When you register and use the base64 platform, we collect several categories of information to ensure the services we provide run smoothly, securely, and are relevant to you.
Account Information: Your full name, email address, phone number, date of birth, and encrypted password. This information is required for registration and to verify your identity as a legitimate user on our platform.
Payment Information: Details related to your chosen payment method — including FPX and Touch 'n Go eWallet information. We do not store full bank account numbers; all transaction data in MYR (RM) is processed through encrypted, secure payment channels.
Device & Browser Information: Your IP address, browser type, operating system, and other technical data collected automatically when you use the platform. This information helps us identify technical issues and improve platform performance.
Usage Data: In-platform activity such as games played, bets placed, session duration, and browsing history. This data is used to personalise the user experience and improve platform features.
How Your Information Is Used
Base64 uses the information collected for the following purposes, all of which are directly related to delivering our services to Malaysian users:
- Processing account registration, identity verification, and secure login.
- Manages deposits, withdrawals, and all financial transactions in MYR.
- To provide accurate and responsive customer support to users.
- Sending platform update notifications, promotional campaigns, and important account-related information (with your consent).
- Detecting and preventing fraudulent activity, money laundering, or platform abuse.
- To comply with legal obligations and regulations in force in Malaysia.
- Improving the user experience through usage data analysis and feedback.
We do not use your data for third-party advertising or sell your personal information to any external party without your consent.
Cookies, Tracking & Data Storage
Base64 uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
- Essential Cookies: Required for core platform functions such as login, game sessions, and account security. These cookies cannot be disabled.
- Performance Cookies: Collects information on how users interact with the platform to help us improve functionality and site speed.
- Preference Cookies: Saving user preferences such as language and display settings for a smoother experience on your next visit.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the full functionality of the base64 platform.
Your personal data is stored on secure servers for as long as your account remains active. Once your account is closed, data will be retained for the period required by law before being permanently deleted.
Sharing Information with Third Parties
Base64 does not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent. However, there are limited situations where your information may be shared:
- Payment Service Providers: Transaction information is shared with FPX, Touch 'n Go, and banking institutions to securely process deposits and withdrawals in MYR.
- Legal Requirements: We may disclose information to Malaysian authorities if required by court order, law enforcement investigation, or other legal obligations.
- Platform Protection: In cases of suspected fraud or illegal activity, we may share the necessary information with the relevant authorities to protect the platform and other users.
- Technology Providers: Certain platform functions are carried out with the assistance of technology service providers who are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.
In all sharing scenarios above, base64 ensures that recipients of your data are bound by data protection obligations equivalent to or exceeding our own.
User Rights, Policy Changes & How to Contact Us
Your Rights as a User
Every base64 user has the following rights regarding their personal data:
- Right to Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: If any information we hold is inaccurate or out of date, you have the right to request that we correct it promptly.
- Right to Erasure: In certain circumstances, you may request that your personal data be deleted, subject to any legal obligations requiring us to retain specific records.
- Right to Withdraw Consent: For marketing communications, you may withdraw your consent at any time through your account settings or by contacting our support team.
Changes to This Privacy Policy
Base64 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or evolving legal requirements. Users will be notified of any significant changes via email or in-platform notification. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
Contact Us About Your Privacy
If you have any questions, concerns, or wish to exercise your personal data rights, please contact the base64 privacy team by email at [email protected]. We aim to respond to all privacy enquiries within three business days. For general questions about the platform, visit our FAQ page.
Still Have Questions About Your Privacy?
The base64 team is here to help you understand how we protect your data. Check out our FAQ section or sign up to start using the platform with complete confidence.